Privacy Policy — How Mai Kisaan Handles Your Data

1. Introduction and Scope

This Privacy Policy ("Policy") sets out how ICONIC MAIKISAAN AGRO TECH PRIVATE LIMITED ("We," "Us," "Our," or "Company") collects, uses, stores, protects, and discloses personal and non-personal information from users ("You," "Your," or "User") who access and use our website www.maikisaan.com and our mobile application, collectively referred to as the "Platform."

This Privacy Policy is an electronic record in terms of the Information Technology Act, 2000 and is published in accordance with Rule 3(1) of the Information Technology (Intermediaries Guidelines and Digital Media Ethics Code) Rules, 2021. This electronic record does not require any physical or digital signatures.

Company Details

• Company Name: ICONIC MAIKISAAN AGRO TECH PRIVATE LIMITED
• Registered Office: Floor 11, Gera Imperium Rise, Wipro Circle Hinjewadi Phase 2, Pune 411057
• Website: www.maikisaan.com
• Contact Email: contact@maikisaan.com
• Support Email: developer@maikisaan.com

2. Applicability and Acceptance

2.1 Scope

This Privacy Policy applies to all users who access and use the Website or Application, register or create an account, purchase products or services, subscribe to newsletters, or interact with the Platform in any manner.

2.2 Integration with Terms and Conditions

This Privacy Policy should be read in conjunction with our Terms and Conditions. Both documents form the complete legal agreement between you and us.

2.3 Consent

By accessing, using, or registering on the Platform, you expressly consent to the collection, use, storage, and disclosure of your information as described in this Privacy Policy. If you do not agree with our privacy practices, you must not use the Platform.

2.4 Third-Party Disclaimer

This Privacy Policy does not apply to websites, applications, or services not owned or controlled by us, third-party service providers or partners, third-party content or links on our Platform, or data collection practices outside our direct control.

3. Information We Collect

We collect information about you from various sources. The information collected includes both personally identifiable and non-personally identifiable information.

3.1 Anonymously Collected Information

We automatically collect certain anonymous information through your use of the Platform, including:

a) Technical Data — IP address, domain server, device type, operating system, browser type and version, mobile device model.

b) Usage Information — Pages visited, links clicked, time and date of visits, time spent on pages, search queries, pages accessed before visiting our Platform.

c) Location Information — The Platform does not collect precise real-time location data. We may infer general geographic location based on IP address.

3.2 Personally Identifiable Information

We collect the following personal information when you voluntarily provide it:

a) Account Information — Full name, email address, mobile number, date of birth, gender, residential and delivery address, postal code, country of residence.

b) Professional and Business Information — Occupation, education level, business type, business registration details, business address, agricultural commodity preferences, crop type and farming area details.

c) Demographic and Preference Information — Age group, demographic profile, preferences and interests, product preferences, survey responses and feedback.

d) Financial Information — Credit/debit card details, bank account information, billing address, payment transaction history. Financial information is used only for payment processing and is never shared with third parties except payment processors.

e) Communication Information — Communication preferences, newsletter subscription status, promotional consent, transaction history, customer service interactions, user-generated content.

3.3 How We Collect Information

Information is collected directly (registration, order placement, customer service, surveys, contact forms), automatically (cookies, server logs, analytics, device identification), and from third-party sources (payment gateways, logistics companies, business affiliates, public records).

3.4 Cookies and Tracking Technologies

Cookies are small data files stored on your browser. We use essential cookies (login, session), preference cookies (settings), analytics cookies (usage patterns), and marketing cookies (targeted promotions). Third-party partners may place their own cookies. By using the Platform, you consent to our use of cookies. You may adjust browser settings to disable cookies, but this may affect Platform functionality.

4. Use of Information

We are the sole owners of all information collected and use your data only for legitimate business purposes stated in this Policy.

4.1 Communication Purposes

We use your contact details to send transactional communications (password recovery, order confirmations, shipping notifications, payment receipts, security alerts), informational communications (policy updates, legal notices), and marketing communications (special offers, newsletters, new product launches) with your consent. You can opt out of marketing communications at any time.

4.2 Service Delivery and Personalization

We use your information to provide Platform features and services, process and fulfill orders, manage your account and preferences, provide customer support, handle refunds and disputes, deliver personalized content and product recommendations, and improve Platform usability and functionality.

4.3 Internal and Operational Uses

Internally, we use your information for account management and recovery, quality assurance and compliance monitoring, fraud detection and prevention, research and analytics, and contest and promotion management.

4.4 Anonymous Information Usage

We use anonymous data to recognize access privileges, deliver better service, diagnose technical issues, administer the Platform, track usage patterns, and compile anonymized business intelligence reports.

5. Data Sharing and Disclosure

5.1 Limited Third-Party Sharing

We do NOT share or rent your personal information with third parties except in the specific circumstances outlined below.

5.2 Authorized Service Providers

We may share your information with trusted service providers who work under our direct control, do not have independent use of disclosed information, have signed confidentiality agreements, and only use information for the specific purpose we authorize. This includes payment gateways, logistics partners, customer service platforms, analytics providers, cloud hosting providers, and fraud prevention services.

5.3 Legal and Compliance Disclosure

We may disclose your information when required to comply with legal process, enforce our Terms and Conditions, protect rights or safety, investigate fraud or security issues, respond to government requests, or defend against legal claims.

5.4 Business Transfers

If our company undergoes a merger, acquisition, or asset sale, your information may be transferred as part of that transaction. We will notify you of any such change.

5.5 Aggregated Data

We may create and share aggregated or anonymized data (statistical reports, market research, anonymized behavior patterns) that cannot identify you personally.

6. Data Retention and Deletion

6.1 Retention Periods

We retain your information for as long as you maintain an active account, as necessary to provide services, as required by law, or as needed for legal or business purposes.

6.2 Account Deactivation

If you do not use the Platform for a continuous period of 90 days, your account will be automatically deactivated and associated personal data will be permanently deleted from our servers. You will receive notification before deactivation and may reactivate within 30 days.

6.3 Data Deletion Requests

You have the right to request deletion of your information at any time by contacting us at developer@maikisaan.com or contact@maikisaan.com. We will respond within 7-10 business days. Some information may be retained for legal, compliance, or ongoing transaction purposes.

6.4 Archival and Backup

Your information may remain in archive or backup systems after deletion for legal compliance and disaster recovery purposes. This archived data will not be actively used for any business purpose.

7. Children and Minors

7.1  The Service Provider does NOT knowingly collect data from or market to children under the age of 13. The Platform is not directed at anyone under 13.

7.2  If we discover that a child under 13 has provided personal information, we will immediately delete such information, notify the parent or guardian, and not continue collecting data from that minor.

7.3  If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at developer@maikisaan.com or contact@maikisaan.com.

8. Security and Data Protection

8.1 Security Measures

We implement industry-standard security measures including SSL encryption for sensitive data, secure server infrastructure with firewalls, regular security audits and vulnerability assessments, intrusion detection systems, secure password hashing, restricted access to data storage facilities, employee confidentiality agreements, and incident response procedures.

8.2 Limitations

While we implement comprehensive security measures, no method of data transmission over the internet is 100% secure. We cannot guarantee absolute security of your information. Users are responsible for maintaining the confidentiality of their passwords and account credentials.

8.3 Breach Notification

In the event of a data breach, we will investigate immediately, notify affected users as soon as practicable, cooperate with law enforcement if required, and take corrective measures to prevent recurrence.

9. Your Privacy Rights and Choices

9.1 Access and Correction

You have the right to request a copy of all personal information we hold about you, verify its accuracy, and request information about how we use your data. You can correct or update your information by logging into your account or contacting our Customer Service team.

9.2 Opt-Out Rights

You can opt out of marketing communications at any time by clicking "Unsubscribe" in promotional emails, replying "STOP" to SMS messages, updating your account communication preferences, or contacting our Customer Service team. You can also request that we not share your information with third-party partners by notifying us in writing.

9.3 Data Portability and Deletion

You have the right to request your personal information in a structured, machine-readable format, and to request deletion of your personal information subject to legal and regulatory retention requirements.

9.4 Withdrawal of Consent

You may withdraw your consent at any time by contacting us in writing, updating your account settings, or uninstalling the Application. Note that withdrawal of consent may limit your ability to use certain Platform features.

10. Opt-Out and Uninstall Options

10.1  You can stop all collection of information by uninstalling the Application through standard uninstall processes on your device or via the Google Play Store or Apple App Store.

10.2  You can limit data collection on the Website by disabling cookies in your browser, opting out of promotional communications, or using private/incognito browsing mode.

11. Third-Party Services and Integration

11.1 Third-Party Analytics

The Platform utilizes third-party services including Google Play Services, Google Analytics, Google Firebase (Privacy Policy: policies.google.com/privacy), iOS App Store, Expo (React Native platform), and Sentry (error tracking). Their respective privacy policies apply.

11.2 Third-Party Links

Our Platform may contain links to third-party websites. We are NOT responsible for the content, accuracy, or privacy practices of third-party services. Please review their privacy policies before providing your information.

11.3 Aggregated Data to Third Parties

Only aggregated and anonymized data is periodically transmitted to external services to help us improve the Application. This data cannot identify you personally.

12. International Data Transfers

12.1  Your information is collected, stored, and processed in India in accordance with Indian laws, including the Information Technology Act, 2000.

12.2  If we transfer your information outside India, we will obtain your explicit consent, ensure equivalent legal protections, execute appropriate data transfer agreements, and maintain your privacy rights as guaranteed under this Policy.

13. Changes and Updates to This Policy

We may update this Privacy Policy from time to time. When we do, we will update this page, revise the effective date, and notify you of material changes via email. Your continued use of the Platform after we publish changes constitutes your acceptance of the updated Policy.

14. Compliance with Legal Requirements

This Privacy Policy complies with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, the Information Technology (Intermediaries Guidelines and Digital Media Ethics Code) Rules, 2021, the Indian Contract Act, 1872, and the Consumer Protection Act, 2019.

15. Your Consent

By using the Platform, you expressly consent to the collection and use of your information as outlined in this Policy, disclosure to authorized third parties, and processing as amended from time to time. If you do not consent to this Privacy Policy, you should not use the Platform.

16. Contact Us

If you have a complaint, contact our Customer Service team. We will investigate and provide a resolution or explanation. If unsatisfied, you may escalate to our management.

17. Severability

If any provision of this Privacy Policy is found to be invalid, illegal, or unenforceable, such provision shall be severed, and the remaining provisions shall continue in full force and effect.

18. Entire Agreement

This Privacy Policy, together with our Terms and Conditions and any other policies published on the Platform, constitutes the entire agreement regarding your privacy with ICONIC MAIKISAAN AGRO TECH PRIVATE LIMITED.

By using the Platform, you confirm that you have read, understood, and agree to be bound by this Privacy Policy in its entirety. For your protection, please save a copy of this Privacy Policy for your records.