TERMS AND CONDITIONS

1. Introduction and Acceptance

www.maikisaan.com is operated by ICONIC MAIKISAAN AGRO TECH PRIVATE LIMITED, a company registered under the Companies Act, 2013, with:

• Registered Office: Floor 10, Gera Imperium Rise, Wipro Circle Hinjewadi Phase 2, Pune - 411057
• CIN: U46901MH2025PTC438641

By accessing, using, viewing, subscribing to, or purchasing from this website, you agree to be bound by and abide by these Terms and Conditions. This Agreement is an electronic record in terms of the Information Technology Act, 2000 ("IT Act") and is published in accordance with Rule 3(1) of the Information Technology (Intermediaries Guidelines and Digital Media Ethics Code) Rules, 2021.

This Agreement is an electronic record and does not require physical or digital signatures. By registering or using any services provided by ICONIC MAIKISAAN AGRO TECH PRIVATE LIMITED, you expressly consent to and accept this Agreement.

2. Definitions

For the purpose of these Terms and Conditions:

• "We," "Us," "Our" — ICONIC MAIKISAAN AGRO TECH PRIVATE LIMITED and its successors, assignees, and representatives
• "You," "Your," "User," "Visitor" — any natural or legal person accessing the website, browsing products, or placing orders
• "Website" — www.maikisaan.com and all associated web pages, features, and applications (iOS and Android)
• "Services" — the platform, tools, information, and products offered through the Website
• "Products" — agricultural commodities, seeds, fertilizers, tools, and other goods sold through the Platform
• "Transaction" — any purchase, payment, or commercial activity conducted on the Website

3. Eligibility and Authority

3.1 Age and Competency

You represent and warrant that you are at least 18 years of age, competent and eligible to enter into legally binding agreements, and have the legal authority to bind yourself or the entity you represent.

3.2 Incompetent Persons

Persons "incompetent to contract" under the Indian Contract Act, 1872 — including minors, un-discharged insolvents, and persons of unsound mind — are not eligible to use this Website. We reserve the right to terminate membership and refuse access if you are discovered to be under 18.

3.3 Non-Commercial Use

Unless expressly permitted in writing, you agree to use this Website and Services for personal, non-commercial purposes only.

4. Acceptance of Terms

4.1  You acknowledge that you have read, understood, and agree to be bound by all clauses in this Agreement.

4.2  If any term or condition is not acceptable to you, you must discontinue using the Website immediately.

4.3  Your continued use of the Website constitutes your acceptance of these Terms and any modifications made to them from time to time.

4.4  You agree to accept and abide by the Privacy Policy, Cancellation and Refund Policy, and any other policies published on the Website.

5. Modification of Terms

5.1  ICONIC MAIKISAAN AGRO TECH PRIVATE LIMITED may modify, amend, or update these Terms and Conditions at any time without prior notification to you.

5.2  You can access the latest version of the Terms at any given time on the Website.

5.3  You should regularly review these Terms. If modified Terms are not acceptable, you should discontinue using the Service immediately.

5.4  Your continued use of the Service following any modification constitutes your acceptance of the modified Terms.

6. Website Content and Intellectual Property Rights

6.1 Content Subject to Change  The content of the Website pages is subject to change without notice.

6.2 Accuracy Disclaimer  We and any third parties do not provide any warranty or guarantee regarding the accuracy, timeliness, performance, completeness, or suitability of information and materials found on the Website for any particular purpose.

6.3 Acknowledgment of Errors  You acknowledge that information and materials may contain inaccuracies or errors. We expressly exclude liability for any such inaccuracies to the fullest extent permitted by law.

6.4 User Responsibility  Your use of any information or materials on the Website is entirely at your own risk. It is your responsibility to ensure that products, services, or information available through the Website meet your specific requirements.

6.5 Intellectual Property  The Website contains material owned by or licensed to us, including design, layout, graphics, logos, images, and written content. Reproduction is prohibited unless in accordance with the copyright notice forming part of these Terms.

6.6 Trademark Acknowledgment  All trademarks reproduced on our Website that are not the property of or licensed to us are acknowledged accordingly.

6.7 Unauthorized Use  Unauthorized use of information provided by us shall give rise to a claim for damages and/or may constitute a criminal offense under applicable law.

7. User-Generated Content and Responsibilities

7.1 Prohibited Content

You agree and undertake that you shall not host, post, upload, display, modify, publish, transmit, update, or share any information, content, or material that:

1. Belongs to another person and to which you do not have any right
2. Violates or infringes any patent, trademark, trade secret, copyright, or privacy rights of any third party
3. Is grossly harmful, blasphemous, defamatory, false, misleading, obscene, vulgar, or otherwise unlawful
4. Promotes illegal activities or provides instructional information about illegal activities
5. Contains software viruses, malware, or any computer code that would interrupt, destroy, or limit the functionality of the Website
6. Violates any applicable laws or regulations in force
7. Deceives or misleads recipients about the origin of messages or communicates grossly offensive or menacing information
8. Threatens the unity, integrity, defense, security, or sovereignty of India; friendly relations with foreign states; or public order

7.2 Ownership of User Content  We do not claim ownership of content posted by you, including feedback, suggestions, or user-generated material.

7.3 Accuracy Representation  By submitting information to us, you represent and warrant that such submission is accurate, not confidential, and does not violate any contractual restrictions or third-party rights.

7.4 Respectful Use  Content should not be shared at the cost of hurting anyone's feelings or dignity.

8. Restriction on Use of Content

8.1  The information and content provided on the Website is intended for personal, non-commercial use only.

8.2  You agree and undertake not to download, use, copy, reproduce, distribute, display, broadcast, sell, license, or otherwise exploit any content for any commercial purpose without our express written consent.

8.3  Unauthorized commercial use of Website content may result in legal action and damages.

9. External Links and Third-Party Websites

9.1  The Website may include links to other websites for your convenience and to provide further information.

9.2  We are not responsible for the content, accuracy, or practices of third-party websites linked from our Website.

9.3 Linking Restrictions  You may not create a link to our Website from another website or document without our prior written consent.

9.4 No Endorsement  Links to third-party websites do not constitute endorsement by us of those websites, their content, or services.

10. Website Termination and Service Modification

10.1  ICONIC MAIKISAAN AGRO TECH PRIVATE LIMITED reserves the right to alter, amend, modify, or terminate the Service at any time, with or without cause.

10.2 Termination of User Access  We reserve the right to terminate your access to the Website without prior notice if you violate these Terms, engage in fraudulent or illegal activity, misuse the Website, or pose a risk to us or other users.

10.3 Consequences of Termination  Upon termination, your right to use the Website ceases immediately. Any obligations incurred before termination remain valid.

11. Payment Transactions and Card Authorization

11.1  We accept various payment methods including credit cards, debit cards, net banking, and digital wallets as specified on the Website.

11.2  By initiating any transaction, you authorize us and our payment partners to process your payment using the payment details provided.

11.3 Declined Transactions  We shall be under no liability in respect of any loss or damage arising out of decline of authorization for any transaction due to exceeding credit limits, bank rejection, insufficient funds, or invalid payment details.

11.4  A confirmation email/SMS will be sent upon successful transaction completion.

11.5  We reserve the right to dispute any chargeback claims and may request supporting documentation.

12. Cancellation and Refund Policy

12.1  Cancellations will be considered only if the request is made within 2-3 days of placing the order.

12.2  Cancellation requests may not be entertained if orders have been communicated to vendors, the shipping process has been initiated, or the order has been dispatched from the warehouse.

12.3 Perishable Items  We do not accept cancellation requests for perishable items (flowers, vegetables, fruits, eatables, seeds with limited shelf life, etc.). Refund/replacement can be made if the customer establishes that the quality of the product delivered is not satisfactory, reported within 2-3 days of receipt.

12.4 Damaged or Defective Items  Report immediately to our Customer Service team with photographic evidence. Claims must be reported within 2-3 days of receipt. Approved claims will be processed for replacement or refund.

12.5 Quality Discrepancies  If the product does not match the Website description, notify our Customer Service team within 2-3 days with clear evidence. Our team will review and take an appropriate decision.

12.6 Manufacturer Warranty  For products with manufacturer warranty, please refer warranty-related issues directly to the manufacturer. We will provide necessary contact details.

12.7 Refund Processing  Approved refunds will be processed within 9-15 business days from the date of approval, credited to the original payment method.

12.8 Return Shipping  Return shipping costs (if applicable) must be borne by the customer unless the return is due to our error or product defect.

13. Shipping and Delivery

13.1 B2B Exception  Shipping is not applicable for bulk business/wholesale orders placed under our B2B program. Such orders are handled separately with customized delivery terms.

13.2  Standard delivery timelines will be communicated at the time of order placement and may vary based on location and product availability.

13.3  You are responsible for providing accurate delivery addresses. We will not be liable for non-delivery due to incorrect address information provided by you.

13.4 Risk Transfer  Risk of loss or damage to products transfers to you upon delivery to the address specified or when you take possession, whichever is earlier.

14. Privacy Policy

14.1  This Privacy Policy is an integral part of these Terms and Conditions and should be read in conjunction with this Agreement.

14.2 Information We Collect  We may collect your name, contact details, delivery and billing address, demographic information, payment information, survey and feedback data, and device/browsing information through cookies.

14.3 How We Use It  To maintain records, process orders, send confirmations, respond to inquiries, improve services, send promotional communications (with consent), comply with legal requirements, and prevent fraud.

14.4 Data Sharing  We do not sell or share your personal information without your consent, except with payment gateways, logistics partners, when required by law, or with service providers bound by confidentiality agreements.

14.5  Your information is protected using industry-standard encryption and security measures. You may request deletion of your account and associated data (subject to legal obligations) and opt-out of non-essential cookies at any time.

15. Promotional Communications

15.1  By providing your email address or phone number, you agree to receive promotional emails, calls, and SMS about new products, special offers, and updates. Such communications may come from a third-party platform/partner.

15.2 Opt-Out  You may opt out at any time by clicking "Unsubscribe" in emails, replying "STOP" to SMS, or contacting our Customer Service team. Transactional communications (order confirmations, delivery updates) will continue regardless of promotional preferences.

16. Limitation of Liability

To the fullest extent permitted by law, we provide the Website and Services on an "as-is" and "as-available" basis without representations or warranties. In no event shall ICONIC MAIKISAAN AGRO TECH PRIVATE LIMITED be liable for any indirect, incidental, special, consequential, or punitive damages, loss of data, revenue, profits, or business opportunity. Our total liability shall not exceed the value of the transaction that gave rise to the claim or ₹500, whichever is greater.

17. Indemnification

You agree to indemnify, defend, and hold harmless ICONIC MAIKISAAN AGRO TECH PRIVATE LIMITED, its affiliates, officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, and expenses (including legal fees) arising out of or related to your use of the Website, violation of these Terms, violation of applicable law, infringement of third-party rights, or any fraudulent or illegal activity.

18. Dispute Resolution and Governing Law

18.1  This Agreement shall be governed by and construed in accordance with the laws of India, without regard to conflicts of law principles.

18.2  Any dispute arising out of or related to your use of the Website or these Terms shall be subject to the exclusive jurisdiction of the courts in Aurangabad, Maharashtra, or as per the applicable arbitration clause.

18.3  These Terms comply with the Information Technology Act, 2000, and the Information Technology Rules, 2021.

19. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, such provision shall be severed, and the remaining provisions shall continue in full force and effect.

20. Entire Agreement

These Terms and Conditions, together with the Privacy Policy, Cancellation and Refund Policy, and any other policies published on the Website, constitute the entire agreement between you and ICONIC MAIKISAAN AGRO TECH PRIVATE LIMITED and supersede all prior understandings and agreements.

21. Contact Us

By continuing to use the Website, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions in their entirety.